Shipping policy
1. Order Processing
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Business Days: Orders are processed Monday through Friday, excluding public holidays.
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Order Cut-Off Time: Orders placed by 6:00 PM Pacific Standard Time (PST) on business days will begin processing the same day. Orders placed after this time will begin processing the next business day.
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Handling Time / Fulfillment: Once your order is processed, we typically pack and ship items within 1-2 business days.
2. Shipping Methods and Costs
| Destination | Shipping Cost | Notes |
|---|---|---|
| United States (all 50 states, including Alaska & Hawaii) | Free | No additional charges at checkout. |
| International (outside the U.S.) | Flat rate of US$150 per order | Applies to all international orders — see estimated delivery times below. |
3. Estimated Delivery Times
| Region | Transit Time* | Total Time (Order + Transit) |
|---|---|---|
| Within the United States | 3-7 business days | Typically 4-9 business days from time of purchase |
| International | 4-8 business days | Usually 5-10 business days from date of purchase |
*Transit times can vary based on carrier performance, customs clearance (for international shipments), local postal service, and any unforeseen delays like weather or holidays.
4. Tracking & Notifications
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Once your order is shipped, we will send you an email containing a tracking number and link to monitor the shipment.
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All Shipments are dispatched Monday through Friday (excluding holidays).
5. Shipping Exceptions & Important Notices
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Delay Risks: During high-volume periods (sale seasons, holidays) or adverse weather conditions, shipping may be delayed beyond the estimates above.
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Address Accuracy: Please verify that your shipping address is correct at checkout. Errors in address may lead to delays or additional fees.
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Cut-off Missed: Orders placed after the daily cut-off time will begin processing the next business day.
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Customs, Duties & Taxes (International Orders): Any duties, import taxes, or customs fees in your country are the responsibility of the customer (unless otherwise stated). Please check with local authorities if unsure.